This depends on the type of product and location. We dispatch our products within 1 to 10 business days from the order date, from Monday to Friday (excluding Indian public holidays). As soon as we ship your order, we will send you a notification by email and also share the courier tracking details so you know when to expect it.

Domestic orders may be returned or exchanged for any reason within 15 days of receiving the product. Your items must be unused, unwashed and the labels as well as packaging intact.

Prepaid orders: Refund will be made to the original mode of payment. Please note, the shipping charges won't be refunded.

Cash on delivery orders: Refund will be refunded on UPI ID/bank account. Kindly share the same on hello@cocooncare.in with subject- #order no. UPI/bank details for refund. Please note, the shipping charges won't be refunded.

All domestic gift returns receive store credit.

International orders
All international orders, sale items are final sale and are not eligible for return.

If in case you do not get a response on your email you can get in touch with the team by calling or what’s app on +91 810433076

Your online transaction on Cocooncare is secure with the highest levels of transaction security currently available on the Internet. Cocooncare uses 256-bit encryption technology to protect your card information while securely transmitting it to the respective banks for payment processing.

All credit card and debit card payments on Cocooncare are processed through secure and trusted payment gateways managed by leading banks. Banks now use the 3D Secure password service for online transactions, providing an additional layer of security through identity verification.